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Designing a Better Member Experience

As President of Rising Above Enterprises, Jeff Rendel’s goal is to help Northwest credit unions seize opportunities to deepen relationships with their members.


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Strategic Link, Abe AI Partnership Connects Northwest Credit Unions With AI-Powered Solutions

Abe AI, the Northwest Credit Union Association’s latest Strategic Link partner, seeks to give Northwest credit unions a competitive edge in the evolving digital banking landscape by offering them the opportunity to use AI-powered technology to support members.


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Retirement Planning: Credit Unions Can Lead by Example

This article was written by Jennifer Norr, Vice President of Marketing and Strategy for CUNA Mutual Retirement Solutions. “You need to save for retirement.”


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NWCUA Welcomes “Your Credit Union Partner” to the Consultant’s Link Family

The latest advisor to join Strategic Link’s growing family of consultants is an ideal resource for mid-sized and small credit unions looking for ways to increase efficiency and profitability.


CU Solutions Group Offers ADA Compliance Preparation Service

Earlier this year, NWCUA’s Strategic Link partner, CU Solutions Group (CUSG), launched its Americans with Disabilities Act (ADA) preparation auditing for credit union websites.


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The Credit Union Superpower

This article was written by Lou Grilli, Director of Payments Strategy at NWCUA’s Strategic Link partner, CSCU. When members think about services provided by their credit union, they might first think about their share draft account, a debit card, bill pay, loans, and credit cards — basic services offered by almost all financial institutions. But […]


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Planning Your Credit Union’s Growth

External growth is a powerful tool for any organization, and it can be the fastest way to grow a credit union.


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Another Win for Credit Union Members

Through the Love My Credit Union Rewards program, available to Northwest credit unions through NWCUA’s Strategic Link partnership with CU Solutions Group, credit union members can increase the value of their membership through discounts on products and services they use every day.


How to Make Every Transaction an Opportunity to Recruit Loyal Members

Invite Allison Clarke into your credit union to guide your next strategic planning session, to help you drive cultural change, or to strategize about deepening member relationships.


Bring Emerging Technologies to Your Credit Union

Through betaSpace, NWCUA’s Strategic Link connects credit unions with financial technology startups looking to bring emerging technologies to credit unions.


An Employee Benefits Partner You Can Count On

In today’s constantly shifting healthcare marketplace, your credit union’s HR staff may be grappling with what the uncertainty means for your credit union, and reevaluating your benefits plans.


CO-OP Financial Services Announces Mobile Banking 3.0

CO-OP Financial Services, an NWCUA Strategic Link partner, has announced Mobile Banking 3.0, bringing a suite of powerful new features to the company’s mobile banking product line.


Office Depot, a Strategic Link Partner, Announces New Paper Promotions

In an effort to reduce the impact of the paper price increases going into effect this month, our Strategic Link partner, Office Depot, has launched several new paper discounts members will have access to throughout the fourth quarter of 2017.


Data Analytics in Action

This article was written by Tim McAdow, Vice President, Sales Operations & Marketing, CUNA Mutual Group. It wasn’t long ago that credit unions learned of their members’ needs and expectations by talking with them when they visited the branch.


Learn How to Create an Effective Board Succession Plan

Have you defined the competencies you would like your board members to possess? Do you know when current board members might be thinking about leaving the board? Do you have a list of potential board members?


A New Approach to Banking MSBs

This article was authored by our Strategic Link partner Hypur’s Andre Herrera, EVP of Banking & Compliance, and John Vardaman, EVP & General Counsel. In speaking at various bank and credit union events about the banking of Money Service Businesses (MSBs), one common theme is clear: that despite changes in the regulatory landscape, the process […]


Emergency Preparedness for Credit Unions

This article was written by our Strategic Link partner, CUNA Mutual Group. As we all turn our focus to the recovery that’s underway after Hurricane Harvey, evacuations are underway in regions in the path of Hurricane Irma. So, disaster preparedness is an active concern for many of the credit unions we serve.


Branches Remain a Valuable Component of Member Service

Branches are not going away, but they are changing to suit the omnichannel access demands of today’s consumer.


iPhone Tips and Member Savings

This article was written by our Strategic Link partner, Love My Credit Union Rewards. With more than 101 million users in the United States alone, the iPhone is one of the most popular smartphones on the market.


Know Your Data, Know Your Member

As the convenience economy continues to empower consumers with technology to manage their hectic lives, businesses are struggling to keep up. Historically, companies have studied data to make business decisions based on what happened in the past.


Strategic Link Partner Primeritus Financial Services Acquires Global Investigative Services

The Northwest Credit Union Association’s Strategic Link partnership with Primeritus Financial Services was created to help Northwest credit unions access high-quality repossession and remarketing services.


Finding a Solution for Common HR Frustrations

Think of the person who manages HR at your credit union. Do they seem stressed? Does it seem like they have an existential crisis every time payroll is due?


Grow Your Credit Union Membership With New Insights About Non-Members

Is your credit union leaving opportunities to grow membership on the table? If you’re not actively engaging non-members, you might be.


How to Thrive in Challenging Times

In the current economic environment, credit unions face distinct challenges that require new approaches and innovative tools.