CUNA Strategic Services and POPio Co-Host Webinar on the Future of Virtual Banking

Virtual banking has come a long way in the last decade. It no longer strictly focuses on self-service — checking account balances, transferring money, and paying bills — but now provides members with a 360-degree experience, where they can have the same personal interactions, expert advice, and high-value engagements they’d receive at a physical branch.

Strategic Link partner, POPio, offers this solution. It combines face-to-face video chat with real-time collaboration, enabling highly engaging, branch-like experiences on credit union members’ mobile devices. CUNA Strategic Services is also an important partner in this venture, as it develops strategic alliance relationships with credit unions to offer quality products and services that support their bottom lines and enhance relationships with members.

Last month, Anthem sat down with Brett Wooden, Chief Operations Officer at Providence Federal Credit Union, based in Portland, to learn about the credit union’s partnership with POPio. Providence teamed up with POPio to reach more of their members through video banking software.

In the coming years, experts predict that credit unions will increasingly see better options for virtual banking through high-touch virtual experiences, the use of advanced AI that understands users, and better data and analytics to track performance.

CUNA Strategic Services and POPio recently teamed up to release an informative webinar that dives into the future of virtual banking, breaks down current industry trends, and discusses how centralized teams can help credit unions create more efficient interactions across their entire branch.

To learn more about how interactive virtual banking can benefit credit union members, watch the webinar here. Visit POPio and CUNA Strategic Services online to find out more about their services or contact Jason Smith, VP of Strategic Services, at 208.286.6794.

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