Gesa Credit Union CIO, Raj Bandaru, Joins Digital Align’s Advisory Board
Strategic Link partner, Digital Align, has announced it has appointed Gesa Credit Union CIO, Raj Bandaru, to its Advisory Board.
The business process strategy and transformation firm entered a partnership with Strategic Link earlier this summer to help Northwest credit unions eliminate repetitive tasks and enhance capabilities in sales, service, marketing, operations, and integration.
“I am excited to join Digital Align as an Advisor. Digital Align is working on innovative ways to help credit unions transform digitally and is well-positioned in the areas of business process automation and digital experience,” said Bandaru.
Gesa Credit Union signed on with Digital Align in March, when it was experiencing a sudden surge in mortgage applications amid the pandemic. The credit union was looking for options to automate the process, and Digital Align’s solution fit the bill.
“With Digital Align’s help, Gesa transformed our mortgage business, reducing processing time by 60%, and significantly increasing our revenue and throughput with automation,” added Bandaru.
Digital Align President and CEO, Rajesh Patil, said the company was thrilled to have Bandaru’s valuable expertise on hand, especially as it continues serving more credit unions in the Northwest.
“Raj’s forward-thinking approach and passion for technology has always helped Gesa provide best-in-class service to its members, even during these unprecedented times, Patil said. “His expertise in banking and technology makes this appointment a strategic and integral part of our future.”
Prior to leading the charge on digital transformation for Gesa Credit Union, Bandaru spent more than 12 years working in financial institutions. He has led multiple technology and member service initiatives, and he’s also working on Gesa’s merger with Inspirus Credit Union, which, upon completion, will make Gesa the second largest credit union in Washington.
To learn more about Digital Align, visit its virtual booth at the Strategic Link Trade Show, now open and accessible 24/7. Tomorrow, Aug. 26, credit unions can chat directly with Digital Align staff from 11 a.m. to 1 p.m. PDT.