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February 24 @ 11:00 am - 11:30 am
Reducing Fraud and Improving Member Experience with Voice Biometrics
Fraud, operations, and member experience are all key issues facing credit unions today. Is there a technology that can address all three? Yes! In this session, LumenVox will discuss how Passive Voice Biometric Authentication effortlessly authenticates members over the phone during the natural course of conversation with an agent. Learn how voice biometrics detects fraud, reduces operational costs, and enhances both member and agent experience.