Eltropy provides a secure and TCPA-compliant way for credit unions to engage their members through text messaging and leverage analytics to grow revenue. Credit unions use Eltropy’s technology to engage members, send product offers and emergency info, resolve member issues, cross-sell/upsell financial products, aid in the loan process, and collect debts via text messages. Eltropy’s AI-based technology has enabled credit unions to see a 500% improvement in member engagement with an ROI of 10x.
Engage your members across messaging apps such as Text/SMS, iMessage, LINE, WhatsApp, WeChat, etc. Our analytics dashboard provides valuable insight so you can reap the benefits of highly targeted communication.
Reputation Management: Why it Matters & How Text Messaging Can Help
May 13, 2021 11:00 a.m. – 12:00 p.m. PDT
What is Reputation Management? Credit Unions provide exceptional service. Yet we see a contradiction to what we know is true, in online positive reviews and ratings, for credit unions. We also know, more and more consumers make buying decisions based on online reviews. Strategic Link together with Eltropy is co-hosting this is informative webinar and we hope you will join us. Walk away with better knowledge on: Ways to increase higher reviews in online platforms such as Yelp and Facebook, The importance of being proactive in requesting and posting positive reviews, Eltropy’s easy 3 step process, to effectively managing your online reputation.
Eltropy is Committed to Helping Credit Unions Best Serve Members During COVID-19.
The World Health Organization has officially declared the global Coronavirus (COVID-19) a pandemic. A disease that was virtually unknown just a few months ago is shaking up the world with mandated lockdowns, quarantines and stock market tumbles.
So, what now?
Credit Unions share a unique mission to serve members through the good, the bad and the ugly: A pandemic is not an exception.
In a recent blog from the Northwest Credit Union Association, David Curtis, the association’s director of compliance services, described the impact of 2019’s U.S. government shutdown and encouraged credit unions to consider providing skip payment options, low-interest emergency loans, and other services to workers may once again be faced with weeks without paychecks.
“Helping members through emergencies is the cornerstone of the credit union philosophy,” Curtis said.
By proving your credit union is a trusted fixture in times of crisis, you have the unique opportunity to deepen your member loyalty and gather testimonials that will ultimately grow revenue once the Coronavirus dust settles.
Credit Unions need to prioritize educating and protecting their teams.
The Centers for Disease Control and Prevention (CDC) has published a list of recommended strategies for employers in response to the pandemic. Among those recommendations include:
- Actively encourage sick employees to stay home.
- Separate sick employees.
- Emphasize staying home when sick, respiratory etiquette and hand hygiene by all employees.
- Perform routine environmental cleaning.
- Advise employees before traveling to take certain steps, including checking the CDC’s Traveler’s Health Notices for the latest guidance and recommendations for each country.
Eltropy is encouraging a work-from-home environment for its employees should they fall ill or are exposed to the virus – all workplaces should consider the same. By anticipating these new policies, we are embracing a prepare-but-do-not-panic mentality during this unique time in order to maintain our team’s morale and productivity.
Credit Unions should embrace the digital revolution to communicate with employees and members remotely.
The digital revolution was upon us well before the Coronavirus pandemic. The Credit Union industry has an even greater opportunity to continue building upon this by encouraging compliant, secure communication with members and employees during the crisis. A solution like Eltropy offers a Text Messaging platform ideal for emergency communication as well as conducting business-as-usual with minimal physical contact.
To learn how your Credit Union can adopt Text Messaging to enhance communication during the pandemic, simply request a demo of our solution. Team Eltropy is committed to doing its part to help the Credit Union industry stay healthy while continuing to conduct business during this uncertain time.
“Thanks, Eltropy, for being an excellent partner to help us increase sales through digitally transformative channels while creating ease-of-use for customers and prospects.”
— Hemali Gajaria, AVP Marketing, Tech CU