Fuze Digital Solutions, LLC
Knowledge base and case management software that gets staff and members to great answers fast.
Comprehensive, modular and easy to use web-based member care and knowledge sharing software suite. The Fuze Suite enables you to quickly and affordably extend multi-channel self-service and assisted-service support to your members, partners, staff and other stakeholders.
Who uses FuzeDigital?
- Credit unions from $25M to $10B in asset size across the US
- 20 AAA Clubs throughout North America
- Careerbuilder, Calendars.com, Capcom, SurLaTable and more…
Benefits derived from FuzeDigital
- EASY and AFFORDABLE to get going & maintain
- SINGLE place for members & staff to find accurate, consistent answers
- IMPROVE staff & member experience by giving access to info needed to quickly resolve issues themselves
- CAPTURE know-how & knowledge of most experienced staff to stop knowledge drain & continually improve the quality of content
- CUT cost & time required to train new staff
- DEFLECT number of calls & emails 10-50% when people help themselves, freeing staff to address more complex issues
- ENSURE timely responses to inquiries & feedback and in turn INCREASE loyalty & repeat business by providing prompt, quality support
- INTEGRATE seamlessly with your website or application
- SCALE with your organization’s needs