Glia

Glia is a next-generation digital engagement platform that enables credit unions to connect with their online members. Using a fully integrated array of communication and collaboration options like messaging, video, CoBrowsing, and AI, credit unions can increase sales, delight members, and boost servicing efficiency!

Glia is a digital-first member communication and collaboration platform that transforms digital member servicing. By allowing member servicing teams and members to choose how, where, and when they want to communicate, you reduce member effort and improve efficiency. Glia is the only digital communication platform that is easy to implement and easy to use, while providing seamless transition between all communication channels. Begin with a chatbot, transfer to live chat, upgrade to voice or even video while leveraging collaboration tools such as CoBrowsing and Screen Sharing all from one fully integrated platform.

Glia on COVID-19

Glia is ready to help NWCUA credit unions during this challenging time. The company provides a digital member communication/collaboration platform that can immediately assist employees and members in the following ways:

Immediately and securely enable staff to support customer calls from home, configured in minutes regardless of your current phone platform. Enable digital communication and collaboration: chat, voice, video, co-browsing and screen-sharing. Deflect calls and more efficiently service members and employees.

Glia is offering NWCUA credit unions free testing, delayed payments, and free temporary use of its digital member services platform to assist during the COVID-19 crisis.

Glia Credit Union Clients on Service Continuity

Webinars

Enabling Member Service in Today’s Work from Home Environment

Webinar Description: NWCUA technology partner, Glia, has offered their added assistance to all NWCUA members. They provide a digital member communication/collaboration platform that can immediately assist your employees and members in the following ways:

Immediately and securely enable your employees to support customer calls from home – configured in minutes regardless of your current phone platform
Enable digital communication and collaboration, including chat, voice, video, cobrowsing and screensharing, to more efficiently service members and employees.

Webinar Link: Enabling Member Service in Today’s Work from Home Environment

Glia is offering all NWCUA member credit unions free testing, delayed payments, and free temporary use of its digital member servicing platform during the COVID-19 situation.