Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses. It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Harland Clarke is a Vericast business.
- Contact Center Support
- Check Services
- Acquisition Solutions
- Conversion Support
- Card Services
- Direct Mail Programs
- Promotional Products
Harland Clarke is committed to maintaining critical operations with minimal risk of disruption, while supporting our employees, our clients, and their customers.
Harland Clarke has a cross-functional Pandemic Response Team (PRT) that is leading our planning and virus response efforts associated with COVID-19. This Resource Center is set up to keep you informed about how we can provide assistance and respond to your needs during this difficult period.
Articles & Resources
The Digital Details: Digital display advertising leverages consumer data insight on interests, browsing behaviors and purchases to predict intent and pinpoint individuals most likely to respond.
The ChecksCS Customer Journey: Many financial institutions struggle with how to get customers to activate their new accounts. Institutions invest considerable time and effort into acquiring new accounts, only to miss out on the essential lifetime value of the account.
The CX Journey to Customer Lifetime Value: The developing world of customer experience (CX) is pushing financial institutions to adopt a broader view of engagement, one that focuses on being there for customers – analyzing every part of the customer journey – beginning the moment consumers first encounter their brand.
Harland Clarke Dominates the Competition in Credit Union’s: Acquisition Test, When a mid-size credit union wanted to improve its acquisition results, it turned to Harland Clarke for help. However, before switching providers, the credit union wanted to conduct a trial run to compare performance.
Hawaii State Federal Credit Union wanted to improve upon its single-product loan campaigns that may not have been addressing member needs effectively. Within the first two 90-day campaign using Harland Clarke’s LoanEngine, which delivers multi-product, recurring pre-screened loan offers, Hawaii State booked $14.5 million in loans for an 886 percent return on marketing investment. Read the case study.
Kern Schools Federal Credit Union sought added support for its 60,000 members during the institution’s online conversion. The credit union was wowed by the results of its conversion campaign and delighted by the level of expertise brought in by Harland Clarke Contact Center Solutions. Watch the video.
The Amazon Effect: The Impact on Financial Services and What Institutions Can Do About It: San Francisco Fire Credit Union sought to convert its 45,000 active online banking members to a new online and mobile banking platform. Harland Clarke Contact Center Solutions provided added support during the 300% call volume spike of this high-impact conversion. Read the case study.
“They go the extra mile to make sure that I understand what I need to know, what our organization needs to know, to be pertinent in the card marketplace today.”
— Colleen Murphy, VP Support Services, Missoula FCU
“We wouldn’t have opened the new branch without the printer. We heard about the [email protected] and the pricing involved. It was a no brainer.”
— Lisa Leahy, VP/Operations, BankGloucester
“The return on investment just jumped out at us. We think our activation level as far as using them is going to be so much more because customers are walking out with a live card.”
— Craig Lewis, Executive VP, Cashier, Rio Bank
New lending strategies for a post-COVID future
View a webcast discussion of COVID-19’s impact on the lending industry and explore new ways to attract, acquire and retain consumers as we move into the next phase of banking.
- Post-COVID is a rare consumer lending opportunity
- Discover the increased value of fully connected consumer experiences
- Helping, not selling, begins and builds lifetime relationships
- Supercharge your data to uncover opportunities and build personalized experiences