How does Illuma Lab stand out above the rest?
- Complex Integrations: Typical integration efforts can exceed 6-12 months with costs ranging in the millions of dollars. In many cases these high up-front implementation costs tend to be over 10x greater than the cost of the core product, making it a challenge to achieve ROI.
- Ongoing Maintenance: On-prem deployments with complex multi-system integrations present challenges for ongoing maintenance and compatibility. Several solutions require custom hardware to be installed on premise, further complicating the issue. These factors result in massive fixed costs making ROI a challenge for all but the largest customers.
- Member Data at Risk: Existing cloud-based solutions require the phone calls to be sent to public cloud for processing, putting sensitive member information at risk. This is a critical roadblock for security teams at most financial institutions.Illuma Shield differentiates over competitors with an easy to deploy solution that minimizes upfront costs and ongoing maintenance efforts, while also maintaining privacy and security of sensitive member information. The technology enhances security against fraudsters, elevates the member experience and improves operational efficiency in the call center.