Illuma Shield is a real-time voice authentication and fraud prevention platform for credit union call centers. Replacing traditional and intrusive authentication processes like Knowledge Based Authentication, Illuma Shield passively analyzes the members’ voices over natural conversation and results in higher authentication accuracy in a fraction of the time. Illuma Shield differentiates over competitors with an easy to deploy solution that minimizes upfront costs and accelerates ROI, while also maintaining privacy and security of sensitive member data. The technology enhances security against fraudsters, elevates the member experience, and improves operational efficiency in the call center.

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