For over 20 years, the team at Marathon Partners Consulting has helped organizations achieve operational excellence through people, process, and technology improvements. With hundreds of projects to their credit, delivering a guaranteed ROI of 2:1 or greater, Marathon Partners is regarded as the leader in the credit union operational improvement space.

Company Profile:

  • Contact center and back-office focused
  • Implementation partners, not just making recommendations
  • Results focused, operational improvement to service, quality, coaching, attrition, and cost (or some combination)
  • Change management implementation, leadership coaching (coach the coaches), and sustainable vigilance
  • SFM – System for Managing – Drives commitment, consistency, and clarity (3C’s)
  • Guaranteed 2:1 ROI delivery model – “We deliver, or we don’t get paid.”