Jeff Rendel works with credit unions that want entrepreneurial results in sales, service, and strategy. Each year, he addresses and facilitates for nearly 100 credit unions and their business partners. For three decades – through more than 2,000 presentations, facilitations, and consultations – he’s helped financial institutions grow market share, increase profits, and enrich experiences. His One Percent Systems™ and programs are designed to help your financial institution deliver outstanding financial performance, expand loyalty from all sets of customers, and cultivate entrepreneurial-minded leaders at every level.
Keynotes and Onsite Training Programs – Deliver Results in Sales, Service, and Strategy
One Percent Sales™ System – Build Trust, Relationships and Business
One Percent Service™ System – Service is the Driver of Growth, Retention, and Lifetime Value
One Percent Strategies™ System – Strategic Planning to Grow Mind, Wallet, and Market Share
One Percent Leadership™ System – Leadership Development at Every Level
Board Assessments and Governance – Increase the Value Your Board Provides to Members and the CEO
Virtual Programs – Digital Delivery of All Programs and Systems
Strategic Consulting – Customized Systems to Increase Market and Industry Leadership
Webinars
Service is the Leading Driver of Growth, Retention, and Lifetime Value
Webinar Description: The most customer-centric companies in the world recognize that service is the principal driver of customer growth, retention, and lifetime value. Their business models are built around customers’ success; and, their customer performance indices validate their standing. To create the most loyal sets of members, five elements should drive your service model: education; engagement; experience; excellence; and entrepreneurship. When wholly aligned with your credit union’s marketing programs, value for members and yield for your credit union follows. Through well-regarded strategies and standards, expand and refine your credit union’s model, proving that when members succeed first, your credit union succeeds always.
Webinar Link: Service is the Leading Driver of Growth, Retention, and Lifetime Value
Products Offered
Testimonials
“There’s a good reason why we continue to invite you to facilitate our largest meetings and conferences – you understand every aspect and gradation of credit union operations and strategy; and, your ability to communicate the most practical matters to a wide assortment of professionals and directors sets you apart.” – Credit Union National Association
“Professional presence and long-term outlook are significant when working with teams of high performance individuals. Your message and systems on preparing and tying all communications to strategy helped us serve our members and colleagues, so that all move forward.” – Water & Power Community Credit Union
“Many speakers will tell you that fantastic member service matters. You showed us why and how to make it come about — for our members and each other — at all levels of our credit union. Any organization that puts your common sense approach into practice will soon reap the benefits of everyday excellence.” – Elements Financial Credit Union
“Our level of consensus solidified as you incorporated everyone’s thoughts and observations into developing a thorough approach to our strategic direction. We can now speak and implement as one, providing for a true team effort in our long-range plans.” – Kentucky Telco Credit Union
“Strategic clarity best summarizes the end product of our two day planning session. Finding focus among so many competing initiatives provides the vision that all can understand and embrace. Our strategic statements are few, but they will produce much.” – Point Loma Credit Union