Convenient, nationwide touchpoints. Complete payment solutions. The latest in mobile and virtual tools for self-service transactions. CO-OP’s financial technologies strengthen member relationships by making it easier to access accounts. Created to service credit unions exclusively, we offer more products to more credit unions – and ultimately serve more members – than any other organization. CO-OP delivers what credit unions need to be the most convenient option among competing financial services providers.
As COVID-19 continues to impact our daily lives and the lives of our members, CO-OP is working hard to making sure you have what you need to serve your members and keep your credit union strong. While the scope and long-term impact of this crisis remains to be seen, there are several options for your credit union to help maintain business continuity and continue serving the needs of your members.
This guide is designed to give you some quick best practices and tips in the key areas of: ATM/Branch Access, Fraud Prevention, Financial Relief for Members, Digital Engagement, and Member Support.
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View our training information and webinars all in one place.
Also check out these upcoming webinars:
May 25, 2021, at 10 a.m. PT: Rethink your service model: exceeding expectations at every moment
Acorns’ Kerner and Elements FCU’s Greene will join other speakers for a discussion regarding shifting consumer expectations. Through the lens of proprietary EY/CO-OP research, they’ll share strategies for owning both micro- and milestone-moments to deliver use cases that enhance the member experience and gain primary financial relationships with more members.
July 27 at 11 a.m. PT: Rethink data: turning insights into personalized experiences
Author and behavioral scientist Gino will talk through investing in data insights and a modern payments infrastructure alongside the strategic development of member empathy. Gino, in addition to Chatzky and CO-OP’s SVP of Client Relationships Tiffany Doty, will share ideas for initiatives that enable credit unions to efficiently be there for every key member moment today and down the road.