Cloud-Native Banking Platform Makes Unplanned Service Outages a Thing of the Past

There is, perhaps, nothing more disruptive for a credit union than an unplanned outage of its digital banking services.

When it happens, frantic calls and messages from concerned members immediately flood in, overwhelming contact centers as staff attempt to diagnose the problem, and attempt to restore service as quickly as possible. ‍

Just this past February, an unprecedented ice storm surged through the Northwest, downing power lines and transformers across Oregon and leading to the most widespread power outage in state history. Thousands of businesses experienced service disruptions, including credit unions.

Then, in March, as part of the American Rescue Plan, economic impact payments were distributed to millions of Americans within a matter of days, overwhelming many financial institutions’ digital banking systems.

But unplanned downtime and outages don’t have to be a regular occurrence for credit unions — a solution does exist! According to Strategic Link partner, Narmi, the most effective way to truly safeguard against damaging outages and ensure constant access to digital channels is to fully shift to a cloud-native approach.

What exactly does cloud-native mean?

In the most basic terms, using the “cloud” means having access to a flexible set of computing and storage resources at disparate data centers as opposed to only having access to static resources, such as a stand-alone server.

In addition to the obvious financial benefits of moving away from on-premises data storage, computing, and maintenance, a cloud-based approach gives internal teams access to powerful data resources. This ability to synchronize enterprise data increases collaboration and makes business innovation easier to implement and faster to deploy.

Credit union members who regularly use online and mobile banking also greatly benefit from a cloud-native platform. It enables them to sign in and access banking functions even if their credit union is experiencing an outage.

A Self-Healing Banking Platform

Cloud infrastructures are designed to be flexible and monitor the flow of data coming in and out of networked servers. Whenever the load balancers detect a spike in traffic — like, for example, from a sudden wave of people signing in to see if their stimulus checks had deposited — the increased flow of data is either scaled by automatically spinning up new cloud resources or redistributed across the availability zone to ensure that no one server is overworked.

This “self-healing” capability is what gives cloud-computing the ability to ensure layers of redundancy throughout the system. Wherever a problem flares up, the infrastructure automatically adjusts to circumvent it and restore service almost instantaneously.

Having the protection of a redundant cloud infrastructure not only gives your internal teams peace of mind against DDoS (Distributed Denial of Service) attacks and the dreaded 2 a.m. outage — it also means your members and customers will have nearly uninterrupted access to their mobile and digital banking.

Narmi is here to help.

As a leading provider of superior mobile banking, online banking, digital account opening, and banking APIs solutions for credit unions, Narmi’s cloud-native platform is entirely hosted through AWS — the most secure, extensive, and reliable provider of global cloud infrastructure. This hosting choice gives the Strategic Link partner the ability to dedicate exclusive resources for each credit union and safeguard against regional natural disasters with bi-coastal disaster U.S. recovery zones.

To learn more about Narmi, visit its Strategic Link partner page online or contact the Strategic Link team.